FREQUENTLY ASKED QUESTIONS

Where do you ship?

We currently only ship to Canada and US. At this time, we cannot accept any International orders online. If you live outside North America and would like to make a purchase, please call us at 416-485-0576 or email at info@melmira.com.

Do you accept exchanges and/or returns?

Please see our policy on exchanges and returns here.

What forms of payment do you accept?

Payments made with Visa, MasterCard, Discover, and American Express are accepted.

How come I don't see the style, size, or colour I want even though I purchased it from you before?

There may be a couple of explanations. Either the item has been discontinued, or the item was not made available online. Due to the limited production of many Fashion items, our online store is only a limited selection of our available in-store product. We currently only sell some of our Basic lingerie. If you are interested in a specific style, size, and/or colour you know is available but not online, please call us at 416-485-0576 or email us at info@melmira.com.

Do you sell swimwear online?

Due to the nature of the swimwear industry and limited production, we do not sell any of our swimwear designers online.

How should I wash my lingerie and delicates?

Please see our Care Instructions for more information.